Job Description

Responsibilities:

Bowery Residents Committee (BRC) is seeking an experienced and mission-driven operational leader for the role of Chief Administrative Officer (CAO). Reporting to the President and Chief Executive Officer, the CAO will oversee and manage essential support services vital to the organization’s success. As a key member of BRC’s executive management team (EMT), the CAO will collaborate on the development and implementation of strategic goals while maintaining regular communication with the Board of Directors to ensure alignment with organizational objectives.

Key Responsibilities:

Facilities Management

• Develop and implement a comprehensive facilities management strategy to ensure optimal functionality and compliance with all local, state, and federal regulations.
• Oversee and manage the day-to-day operations for all BRC facilities, both leased and owned, operating round-the-clock including preventative maintenance, repairs, renovations, and upgrades of over two dozen facilities.
• Ensure all facilities practices and policy provide housing and services in a dignified environment while ensuring compliance with building codes, health and safety standards, and other regulatory requirements.

Technology

• Lead the agency’s technology vision and strategy.
• Oversee and manage all aspects of the organization’s technology operations ensuring that technology infrastructure systems, and initiatives align with and support the mission.
• Collaborate with senior leadership to identify and prioritize technology initiatives that support organizational objectives.
• Manage BRC’s external IT consultants and ensure that they deliver quality IT services and coordinate equipment deployment in a timely manner for the organization.
• Oversee the development, management, maintenance, and security of BRC’s technology infrastructure, including networks, software, servers, databases, and end-user devices.

Fleet

• Oversee and manage an effective fleet management program enterprise wide. Including manages the safe operations of a fleet of dozens of vehicles.
• Using fleet and driver data and analytics monitor risk and provide solutions to ensure optimization and safety.

Food Services

• Oversee an effective food service program including managing the healthy preparation and delivery of meals to thousands of residents daily, consistent with regulatory obligations.

Procurement

• Lead the organization’s procurement function ensuring high quality goods and services are sourced from a diverse and competitive supplier base.
• Ensure procurement practices align with regulatory obligations.

Asset Management

• Oversight of real estate portfolio comprised of approximately 30 properties which include affordable housing units and buildings, commercial space, office space and City owned properties ensuring effective asset strategies for acquisitions, dispositions, and developing property management standards.
• Ensure proper plans for future growth, oversight, protocols, performance benchmarks, and facilitate opportunities for ideal property performance.

Qualifications:

Education & Experience

• Bachelor’s degree in engineering, business administration or a related field required and advanced degree preferred.
• Minimum of 15+ years of Operations experience supporting similar support areas with a preference given to experience with technology and/or facilities operations.
• Demonstrated success in creating operating standards.
• Experience in larger best practices environments as well as smaller more entrepreneurial organizations is a plus.
• Experience with hands-on enterprise level logistics.
• An aptitude for using a systems-based approach to identify challenges and develop successful strategies to address them, especially around areas of enterprise risk.

Skills & Competencies

• Ability to confidently communicate detailed work plans while also conveying high-level information from an enterprise perspective.
• Serve as a resource for direct reports, effectively communicating challenges to leadership while maintaining a big-picture approach to prioritization and management.
• A pragmatic mindset with a willingness to navigate a resource-constrained, 24/7 environment, recognizing incremental improvements as meaningful successes.
• Excellent project management skills, including the ability to handle multiple priorities and deadlines while ensuring accountability.
• Strong leadership abilities, with the capacity to manage and motivate a diverse team.
• Exceptional problem-solving and decision-making skills.
• Effective communication and interpersonal skills, with the ability to collaborate and prioritize tasks among diverse stakeholders.
• Goal-oriented mindset with a focus on identifying and measuring success.

Organization Overview:

MISSION

Helping people reclaim lives lost. We restore hope and dignity by offering opportunities for health and self-sufficiency.

ABOUT BRC

For over 50 years, BRC has been one of New York City’s leading nonprofit organizations committed to breaking the cycle of homelessness. BRC provides caring and effective services and housing to more than 10,000 individuals each year. Employing a holistic approach, BRC operates more than 30 programs ranging from outreach to the unsheltered, transitional housing and shelter, permanent housing, substance abuse treatment, mental and physical health services, and workforce development and senior services.

Headquartered in the Chelsea neighborhood of Manhattan, BRC has approximately 1,600 employees and an annual operating budget of more than $200 million. BRC operates its programs across the entirety of New York City.

BRC has received continuous recognition over the years including but not limited to being Platinum-rated by Guidestar, Top-Rated (A) by Charity Navigator, winner of the NY Nonprofit Excellence Award (2015), Nonprofit Times’ Power & Influence Top 50 Award (2017) and Urban Land Institute NY’s Excellence in Development Award (2019).

BRC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

BENEFITS

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

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