Vesco Medical Customer Service and Data Entry Clerk
Vesco Medical is a medical device company that develops Enteral feeding products for people that do not have the ability to chew or swallow. Vesco Medical is a vibrant, nimble, innovative company dedicated to developing and delivering high quality tube-feeding products that help patients live a better life with exceptional customer support. We are looking for talented professionals to join our team. For this position, Vesco is looking for a detail-oriented, collaborative and motivated individual with customer service and data entry experience. The role is responsible for the integrity and input of key financial transactions - sales orders, invoices and resolution of shipping discrepancies. The role also offers a variety of other responsibilities as detailed below.
Responsibilities:
· Enter purchase orders and process invoices using NetSuite in an accurate and timely manner
· Answer incoming phone calls and complete any necessary follow-up
· Complete SPS (electronic ordering and documentation) processes to meet customer requirements
· Research and respond to customer inquiries within 24 hours
· Research and resolve shipping and other discrepancies using multiple sources such as websites and software programs
· Interface with and support company sales representatives.
· Effectively complete work in a busy team environment with multi-tasking requirements on multiple software systems
· Maintain appropriate files and customer records
· Assist with new hire onboarding and purchasing office supplies
· Assist other departments and perform other duties as needed
Required qualifications:
· High school diploma or equivalent
· Data entry and customer service experience
· Basic computer skills in Microsoft Office
· Must be detail oriented, thorough, accurate and able to work independently
· Must be able to sit in an office environment for an extended period of time
Desired qualifications:
· Associate degree or better preferred
· Experience with an ERP system, such as NetSuite or Oracle
· Intermediate or better computer skills in Microsoft Office Suite (especially Excel)
· Background in providing technical support for products
· Able to work in a fast-paced company environment
· Interest in the medical devices and healthcare industry
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