Job Description

The Customer Service Representative is responsible for providing exceptional service to patients, visitors, and hospital staff. This role involves managing incoming calls, routing them to the appropriate departments or patient rooms, and assisting with various support tasks such as processing orders for flowers and gifts. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced hospital environment.

Key Responsibilities:

• Call Management:
• Answer incoming calls promptly and courteously.
• Route calls to the correct departments, patient rooms, or staff members as needed.
• Maintain accurate call logs and message records.
• Customer Support:
• Provide assistance and answer inquiries from patients, families, and visitors regarding hospital services.
• Assist in coordinating special requests, such as ordering flowers, gifts, or other patient-related items.
• Offer guidance on hospital procedures and direct inquiries to the appropriate personnel when necessary.
• Administrative Tasks:
• Document interactions and maintain accurate records of customer interactions and transactions.
• Assist with scheduling and coordinating appointments or visitor arrangements as needed.
• Support the overall administrative team by performing additional tasks that ensure the smooth operation of the front desk and call center.

Required Qualifications:

• High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
• Proven experience in customer service, preferably within a healthcare or hospital setting.
• Excellent verbal communication and active listening skills.
• Proficiency in using telephone systems and basic computer applications.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to multitask effectively.

Preferred Qualifications:

• Previous experience in a healthcare or hospital environment.
• Familiarity with hospital protocols and patient care standards.
• Experience using call-routing software or customer relationship management (CRM) systems.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

These roles involve assisting callers by directing them to patient rooms, providing information on ordering flowers, and handling other non-medical inquiries.

This is not an IT role—Shift : 3 PM - 11 PM (flexible end time, e.g., 8 or 9 PM)

1. Pay: $18.50/hr
2. Long Term Contract

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