Customer Service Representative Job at TalentBridge, Phoenix, AZ

Qm5sMElCeE5LZXFhUVM5emxKTk9Edkg0ZkE9PQ==
  • TalentBridge
  • Phoenix, AZ

Job Description

Job Title : Call Center Representative

Location : Phoenix, AZ 85027

Pay rate: - $18/hr on W2- Weekly Payout

Duration: 3-6 Months of Contract to Hire + Possibility of extension or conversion into permanent (based on performance and attendance)

Schedule- Required to work 1 weekend day (Either Saturday or Sunday)

OFF DAYS: - 1weekendd day off and 1weekdayy off

Only late Afternoon and Evening Shifts are available (8-hour shifts) - Need someone to work overnight.

Job Description: Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call centre environment, you'll handle approximately 80-100 calls daily, addressing various credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution
  • In-depth training and regular support

Qualifications:

  • 6+ months of customer service experience
  • 6+ months of call center experience
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Job Tags

Permanent employment, Contract work, Shift work, Night shift, Sunday, Saturday, Afternoon shift,

Similar Jobs

MightyFly

Head of Airframe Job at MightyFly

 ...want to change the world? MightyFly is creating the future of logistics with autonomous cargo aircraft. Our mission is to provide rapid...  ...engines. Eg. 2-stroke or 4-stroke Familiarity with aviation certification standards & processes WHAT ELSE YOU NEED TO... 

Spartan Engineering, Inc.

Senior Electrical Designer Job at Spartan Engineering, Inc.

 ...The Sr Electrical Designer should possess the skills, experience, and knowledge to create construction ready electrical drawings. They should be able to provide technical expertise and mentorship to the design staff in support of the Project & Engineering Management Team... 

Keller Rohrback L.L.P.

Law Research Assistant Fellowship Job at Keller Rohrback L.L.P.

 ...Keller Rohrback L.L.P. Announces Its New Law Research Assistant Fellowship: Salary: $65,000-$75,000 per year Keller Rohrback L.L.P. is...  ...hours per week includes the following: ~ Medical, vision, dental, life, and long-term disability benefits. ~ Paid time off.... 

Central Coast Home Health, Inc.

QA Medical Records - Medical Chart Reviewer Job at Central Coast Home Health, Inc.

 ...is a fast-growing organization with a great reputation throughout the Central Coast. We are seeking a full-time entry level medical chart reviewer to join our Quality Assurance team in the San Luis Obispo office. Work schedule is Full time, Monday through Friday, 8AM... 

JPMorgan Chase & Co.

Investment Banking - Investment Grade Finance - Analyst Job at JPMorgan Chase & Co.

 ...Job Description We are seeking an experienced Analyst to join our industry-leading Investment Grade Finance team. As an Analyst in Investment Grade Finance...  ...for originating, structuring and executing syndicated bank facilities, bond issuances and liability management...