Job Description

• Hybrid Remote. Must travel: 5-7 days per quarter to Division. Base Pay Salary $34,000 a year plus commission.

Maronda Homes is looking for an experienced, enthusiastic individual to join our team as an Online Sales Consultant. This is a Base + Commission position.

As the vital link between lead traffic from our website, social media and home listing portals and our on-location sales-center traffic, the role as the Online Concierge is to respond to inbound leads to satisfy the home shoppers’ need for immediate information, answer questions and to schedule an in-person appointment with the on-location sales team at the community that best fits the buyer’s needs.

As the first impression to our customers, this position requires customer service and must be able to direct customers to product information resources and/or connect customers with a company resource as required.

You must enjoy serving others and have excellent communication skills via a wide variety of technologies such as video conferencing, live chat, email, and, of course, via personal phone calls. Working closely with the marketing and sales departments, you’ll often be our company’s first impression to our potential buyers.

Primary Responsibilities:

Provide immediate email/phone response to all leads from Maronda Homes website and 3rd party sources, respond quickly to inquiries and convert to on-site appointments, Qualify leads and follow-up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson. Set and schedule appointments for on-location community sales staff

• Customer Relationship Management (CRM)/Analytical Support
• Maintain a database of leads through CRM
• Be an expert on CRM data input, reports, and functionality
• Provide reporting of lead activity and conversion
• Customer Service
• Maintain a toll-free number and voicemail
• Provide an extraordinary experience for all inbound leads by responding quickly and personally
• Build rapport and trust by guiding leads via email, and phone calls
• Respond to all inbound lead requests within 5 minutes for the initial correspondence
• Educate leads on current/future community and product offerings and incentive opportunities
• Assist prospect in selecting the best Maronda Homes community
• Partner/Teamwork
• Partner with the local community sales staff as appropriate to provide an extraordinary experience during the lead’s transition from the Online Consultant to the community sales staff
• Have a competent understanding of the division's product and community offerings and incentive opportunities at all times
• Other projects as assigned

Qualifications, Knowledge, and Skills

• Ability to work 2 weekends per month
• Ability to work a flexible schedule
• Attend all Mandatory Meetings
• Enjoys sales and marketing activities. High energy, positive, can-do attitude
• Proficient at overcoming various sales objectives and concerns
• Strong computer skills including Google Suite proficiency
• Detail oriented, outstanding follow-up skills, customer focused
• Excellent email writing and telephone communication skills
• Ability to follow through with multiple projects
• Ability to work both independently and in a team environment.
• Bilingual in English and Spanish preferred.
• Travel: 5-7 days quarter

Education and Work Experience

• Associates Degree or Bachelor’s Degree preferred
• Two years + of sales/marketing experience, preferably in real estate or homebuilding industry
• An equivalent combination of education and/or work experience.
• EEO Employer

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