Job Description

Service Specialist

Job Responsibilities:

• Service Coordination: Manage and coordinate all service calls to ensure timely response and resolution.
• Service Repair Orders (SROs): Open, post, and close all SROs efficiently.
• Technician Utilization: Ensure service technicians maintain 80%–85% billable hours.
• Warranty Claims: Submit and follow up on warranty claims to ensure proper reimbursement from manufacturers.
• Shipping & Receiving: Handle all shipping and receiving tasks within the service department.
• Customer Interaction: Answer all incoming service calls promptly, minimizing the need for mechanic consultations.
• Customer Outreach: Re-engage old customers through cold calling and review past service files for potential opportunities.
• Expense Management: Assist in minimizing shop expenses through efficient resource allocation.
• Technician Logs: Maintain records of billable and non-billable hours to analyze efficiency and identify cost-saving opportunities.

Job Requirements:

• High school diploma or equivalent work experience.
• Strong interpersonal and communication skills (verbal and written).
• Prior assembly experience is preferred but not required.
• Ability to follow directions with basic reading skills.
• Customer service-oriented mindset.
• Proficiency in Microsoft Office and general computer navigation.
• Strong problem-solving skills and analytical thinking.
• Attention to detail, effective time management, and self-motivation.

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