Job Description

Golden Goose is looking for a passionate and customer-focused Store Manager! The Store Manager will ensure the accomplishment of commercial targets (sales volume. main KPIs, profitability and client development), the development of brand awareness and the management and development of their team, creating an environment of retail excellence.

Responsibilities:

• Oversee retail store by managing staff, coordinating business activities, controlling inventory, handling operational processes and admin tasks in compliance with company guidelines and procedures.
• Conduct continuous sales assessments, while proactively developing the business, including engaging clients, accordingly to guidelines.
• Ensure customer satisfaction and manage the store CRM, training staff to capture and input client data proficiently.
• Excellent knowledge of internal procedures and takes accountability for abiding and training on them.
• Responsible for the store inventory and having good knowledge of all product categories in store. May be asked for input/participation in seasonal buying.
• Day to day tasks operating the store while focusing on the sourcing, hiring, training and development of their team.

Qualifications:

• Bachelor’s degree preferred
• Minimum of 5 years management experience in retail
• Entrepreneurial mindset – Problem solver and go-getter
• Self motivated with a positive attitude
• Customer focused with strong interpersonal and communication skills
• Team player – Fluency in other languages a plus

Location: South Coast Plaza

*This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

Employee must be comfortable with physical elements of the job, including (but not limited to) carrying boxes, standing (ability to stay on feet), and using a step ladder.

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