Job Description

Troy Consulting, a Management Consulting Firm, is seeking a Technical Copy Editor for our client, in Redmond, Washington...this is 100% REMOTE . Don't miss out on an amazing opportunity to work with a large company and to learn new and exciting things! We offer full medical benefits (health, dental and vision), sick time, PTO and 401K options. Don’t delay, apply today!

Summary:

The FastTrack Learn team is seeking an experienced technical editor with excellent communication skills and experience in preparing technical readiness materials and customer-facing documentation for a global audience. The FastTrack Learn team is responsible for creating and maintaining change management and new hire readiness material as well as customer-facing documentation across the entire FastTrack program. The FastTrack Learn team works in collaboration with product groups, operations, development, and delivery teams to ensure that our team members are informed and trained to effectively assist customers onboard and deploy Microsoft 365 plans and services.

Responsibilities Include:

• Organize material and complete editing assignment according to set Microsoft and FastTrack standards regarding clarity, conciseness, formatting, style, terminology, branding, accessibility, privacy and security.
• Prepare documentation and videos for publication and localization (both internal and customer-facing use), including process documents, technical articles, guides, reports and some limited graphics.
• Light postproduction video editing of recorded presentations and demos.
• Meet with content owners to ensure final materials meet their criteria and objectives while adhering to Learn standards.
• Manage and regularly communicate on project timelines, expectations, and status across multiple stakeholders.
• Assist with content management to ensure content stays fresh and relevant.
• Track tasks and work in Azure Dev Ops.

Typical Day in the Role

• Purpose of the Team: The purpose of the team is to manage internal training, customer-facing
• documentation, and customer-facing webinars and videos. They handle all the editing for Microsoft standards and their own standards, as well as the publishing of this content.
• Typical task breakdown and operating rhythm: The role will consist of the following,
• 80% on actual editing and publishing work.
• 10% collaboration with the team.
• 10% collaboration with stakeholders who create the content being edited and published.

This role offers a fast-paced, dynamic, and collaborative environment, working on the leading edge of Microsoft 365 and Copilot. The team focuses on using AI to enhance work processes and values stability and longevity, with many members having been with the organization for several years.

Requirements:

• Minimum 2 years of experience with technical expertise with products such as Articulate Storyline, Camtasia or Clipchamp, GitHub, Markdown and .xml. (with a focus on Markdown in GitHub).
• Minimum 2-3 years of experience with Azure DevOps (ADO).
• Minimum 1-2 years of experience with creating and managing training content, particularly training-oriented materials.
• Years of Experience Required: 5-7 overall years of experience in the field.

Required Skills:

• 5+ years’ experience in a technical writing role.
• Excellent verbal and written communications skills.
• Microsoft 365 product experience or knowledge.
• Technical expertise with products such as Articulate Storyline, Camtasia or Clipchamp, GitHub, Markdown and .xml.
• Familiarity and ability to manage work in Azure Dev Ops.
• Strong project management and communication skills.
• Ability and desire to work in a fast paced, dynamic environment.
• Ability to handle ambiguity and multi-task.
• Critical-thinking and problem-solving skills.
• Proven track record of working with a remote team.
• Work experience with Microsoft 365 Copilot and with creating training a plus.

Equal Employment Opportunity

Troy Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Troy Consulting complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Troy Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

Notice to Recruiters/Headhunters and Staffing Agencies:

It is Troy Consulting’s intent and preference to directly recruit potential job candidates. We do not accept unsolicited third-party agency resumes. Resumes submitted through this website by third party agencies will be considered unsolicited and Troy Consulting will not be obligated to pay a referral fee.

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