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Insight Global is hiring for a Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Call Analyst will be listening and gathering context from customer calls with agents. This Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...Grocery Outlet location. Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and pays commission on the sales their store generates. Operating a Grocery Outlet Requires:...
...Description Summary Fully functioning sales representative role. Plans and executes... ...current strategies set forth by Endo Pharmaceuticals. Attain and maintain performance... ...All newly hired experiences (i.e. not entry level) Sales Professionals should enter at this...
...we want to talk to you TODAY! If you have interest and/or training with tools and mechanical work, and are willing to learn, we can help you become proficient as a Maintenance Technician. With competitive pay and benefits, safe and stable work, and an environment that...
...Slakey Brothers has an immediate opening for a Non-CDL Delivery Driver at our branch in Reno, NV! Schedule: Monday- Friday 7am - 4pm Starting pay range:$21 - $27 hourly based upon experience About Slakey Brothers Slakey Brothers, established in 1939, is...
...business strategy. Collaborate across departments to optimize processes and workflows. Foster professional relationships with internal teams, customers, and vendors at all levels. Provide exceptional customer service as needed. Perform other related duties as...